Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions govern your access to and use of the services provided by Vocalis, a provider of AI speech and voice technology solutions located at 27 Jalan Tunku Abdul Rahman, 50100 Kuala Lumpur, Malaysia.

By accessing our website, engaging our services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you should not use our services.

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our services.

2. Definitions

In these Terms and Conditions:

• "Services" refers to all speech technology services provided by Vocalis, including voice interface assessments, custom speech recognition development, voice analytics implementation, and related consulting services
• "Client" or "You" refers to the individual or organization engaging our services
• "We," "Us," or "Vocalis" refers to Vocalis and its employees, contractors, and authorized representatives
• "Agreement" refers to these Terms and Conditions along with any service-specific agreements or statements of work
• "Deliverables" refers to the outputs, documentation, models, or systems provided as part of our services

3. Services Description

Vocalis provides specialized AI speech and voice technology services designed for Malaysian multilingual environments. Our services include but are not limited to voice interface assessment, custom speech recognition development, and voice analytics implementation.

Service scope, deliverables, timelines, and pricing are defined in specific service agreements or statements of work that supplement these general terms. Services are provided subject to technical feasibility and resource availability.

We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice to clients.

4. Client Responsibilities

Clients engaging our services agree to:

• Provide accurate and complete information necessary for service delivery
• Supply representative data samples, access to systems, or resources as specified in service agreements
• Designate appropriate personnel for communication and decision-making
• Review and provide timely feedback on deliverables at agreed milestones
• Comply with all applicable laws regarding data collection, processing, and storage
• Maintain appropriate licenses for any third-party software or services used in conjunction with our solutions
• Ensure that any data provided to us is obtained lawfully and with necessary consents

Delays or issues arising from incomplete or inaccurate client-provided information may result in adjusted timelines or additional charges.

5. Intellectual Property Rights

Our Intellectual Property

Vocalis retains all rights, title, and interest in our proprietary methodologies, pre-existing tools, frameworks, and general technical knowledge. This includes our core speech recognition models, analytical techniques, and development processes that are not specifically created for a particular client.

Client-Specific Deliverables

For custom development work, clients receive a license to use the specific deliverables created for their project. The scope of this license is defined in the applicable service agreement. Unless otherwise specified, this license is non-exclusive, non-transferable, and limited to the client's internal business purposes.

Client Data

Clients retain all rights to data they provide. We do not claim ownership of client data but require a license to process such data as necessary to deliver our services.

6. Payment Terms

Fees for our services are specified in service agreements or quotations. All prices are in Malaysian Ringgit (RM) unless otherwise stated and do not include applicable taxes.

Payment schedules vary by service type and are detailed in specific agreements. Typically, projects require an initial deposit upon agreement execution, milestone payments during development, and final payment upon delivery. Assessments are generally invoiced upon completion.

Invoices are payable within 30 days of issuance unless otherwise agreed. Late payments may incur interest charges at the rate of 1.5% per month or the maximum permitted by law, whichever is lower.

We reserve the right to suspend services for accounts with overdue payments exceeding 45 days.

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary and sensitive information disclosed during the course of our engagement. This includes technical specifications, business information, data samples, and any information marked as confidential or that reasonably should be understood as confidential.

Confidential information may be disclosed to employees, contractors, or service providers who need access to perform services, provided such parties are bound by similar confidentiality obligations.

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Data Protection and Privacy

We process personal data in accordance with the Personal Data Protection Act 2010 and our Privacy Policy. When processing data on behalf of clients, we act as a data processor and follow documented instructions regarding data handling.

Clients are responsible for ensuring they have the legal basis to collect and provide data to us for processing. Clients must obtain necessary consents and provide appropriate privacy notices to data subjects.

Specific data processing terms, including retention periods, security measures, and data subject rights handling, are addressed in data processing addendums where applicable.

9. Warranties and Disclaimers

We warrant that services will be performed with reasonable skill and care consistent with industry standards. Deliverables will substantially conform to specifications documented in service agreements.

However, speech recognition and voice analytics are probabilistic technologies. We provide performance estimates based on testing conditions but cannot guarantee specific accuracy levels in all production environments. Actual performance depends on factors including audio quality, speaker characteristics, background noise, and domain complexity.

Services are provided on an "as is" basis beyond the specific warranties stated above. We disclaim all other warranties, express or implied, including merchantability, fitness for particular purpose, and non-infringement to the maximum extent permitted by law.

We do not warrant that services will be uninterrupted, error-free, or that all defects can be corrected.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, our total liability arising from or related to services provided shall not exceed the fees paid by the client for the specific service giving rise to the claim in the 12 months preceding the claim.

We shall not be liable for indirect, incidental, consequential, special, or exemplary damages including lost profits, business interruption, or loss of data, even if advised of the possibility of such damages.

These limitations do not apply to liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

11. Termination

Either party may terminate a service agreement with 30 days written notice if the other party materially breaches these terms and fails to cure the breach within the notice period.

Upon termination, clients remain obligated to pay for services performed up to the termination date. We will deliver work completed to that point in a usable form where feasible.

Sections relating to intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction over disputes arising from these terms.

Before initiating formal legal proceedings, parties agree to attempt resolution through good faith negotiations. If negotiations do not resolve the dispute within 30 days, either party may proceed with litigation or alternative dispute resolution as appropriate.

13. General Provisions

Entire Agreement

These Terms and Conditions, together with specific service agreements and statements of work, constitute the entire agreement between parties regarding services and supersede all prior discussions or agreements.

Amendments

We may update these terms periodically. Material changes will be communicated to active clients. Continued use of services after changes constitutes acceptance.

Severability

If any provision is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, or severed if modification is not possible, without affecting the validity of remaining provisions.

Force Majeure

Neither party shall be liable for failure to perform obligations due to causes beyond reasonable control, including natural disasters, government actions, or infrastructure failures.

14. Contact Information

For questions regarding these Terms and Conditions, please contact us: